We are looking for an experienced and performance-driven Deputy Branch Manager to support the overall operations, business development and customer service functions of a bank branch. The candidate will work closely with the Branch Manager to achieve business targets, manage customers and ensure smooth branch operations.
Key Responsibilities
- Assist the Branch Manager in managing day-to-day branch operations.
- Drive business growth through acquisition of new customers and expansion of existing relationships.
- Achieve assigned targets for deposits, loans, investments, insurance and other banking products.
- Manage and strengthen relationships with existing customers.
- Identify cross-selling and upselling opportunities.
- Supervise and guide branch staff to achieve individual and branch-level targets.
- Ensure excellent customer service and timely resolution of customer queries and complaints.
- Monitor branch performance and support implementation of business strategies.
- Ensure compliance with banking policies, KYC/AML requirements and regulatory guidelines.
- Coordinate with internal departments for smooth processing of customer transactions and services.
- Assist in maintaining branch controls, documentation and operational standards.
- Act as Branch Manager in their absence when required.
Candidate Requirements
- Prior banking experience is mandatory.
- Experience in branch banking, sales, relationship management or branch operations will be preferred.
- Strong knowledge of banking products, processes and compliance requirements.
- Proven ability to achieve sales and business targets.
- Good leadership, communication and interpersonal skills.
- Strong customer-service and problem-solving abilities.
- Graduate/Postgraduate qualification from a recognized institution.
- Ability to manage a team and work in a target-driven environment.
